Coast Lighting

Contacts

Address:
2626 El Camino Real, Redwood City, CA 94061
Get directions

Website:
coastlighting.com

Phone number:
+1 650-364-3383

Categories:
Establishment   Home goods store   Furniture store  

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Reviews about Coast Lighting

• Judy Yee

  Sep, 28 2018
  ★ ☆ ☆ ☆ ☆
  I've been trying to get a refund on a cancelled order for over 2 weeks. Customer service after you've paid is horrible. I've called 4 times. The 2nd time, the person, Neil, did not know how to cancel the order. I got another charge for the order and a credit for the order which adds up to zero credit. The 3rd time I called, I spoke to Jeff who took my credit card information to process the credit. I waited for about a week after that and still didn't see the credit. I called a 4th time 2 days ago, and the person told me he would talk to Jeff. I never got a call back from Jeff. Still waiting.
  12/23/2017 Update: I got tired of waiting and called Coast Lighting again and requested to speak to a manager. I was told that the manager was on the phone and will call me back. I received a call 1.5 hours later from Cruz. He took my credit card info. I also received an email from Greg with an attached refund receipt. I'm not sure why it took 5 calls to get a refund on a cancelled order. After multiple failed attempts trying to work with these people, I won't have much faith that I'll get a refund 'til I actually see the credit on my credit card account. I should have disputed the charge with my credit card company rather than trying to work with these people.

Photos and maps

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